The 11th annual Stevie Awards honored Securus Technologies in February 2017 in the Best Customer Service Training Department category.
About the Stevie Awards
These awards are handed out to firms who compete with their peers for the recognition of offering the best customer service across the globe. The competition for the top prize is tough.
The Stevie Awards competitions receive about 10,000 nominations from more than 60 nations. The awards honor organizations of all sizes and from different industries. In the customer service category, there were 2300 nominations. This was a 10% percent increase over the previous year.
The 11th annual Stevie Awards took place in Las Vegas, Nevada. Stevie Awards also organize various prominent business award programs such as the International Business Awards and the American Business Awards.
Securus Technologies is one of the top providers of civil and criminal justice solutions for investigation, public safety, monitoring, and corrections. The firm has its headquarters in Dallas, Texas. At the moment, Securus more than 1,200,000 inmates in North America. It is also assisting about 3500 law enforcement, public safety and correction agencies.
Securus Technologies was included in the final list after the scores 77 worldwide professionals were averaged. The company then got the top award after a further 75 members belonging to different judging committees chose from the final list. This was a phenomenal achievement since the Stevie Awards for Sales & Customer Service was among the most competitive of the Stevie Award programs.
A top executive at Securus stated that the company was humbled to be recognized by the prestigious awards. He also said that the win portrayed the dedication and hard work of the firm in a bid to improve the customer service experience across the globe. Securus recorded its highest ever first call resolution scores in 2017.